Trade-in talk on service drive is mostly not happening, survey shows

20August 2024

Trade-in talk on service drive is mostly not happening, survey shows

More than half of both mass-market and luxury customers said they were not asked whether...

20August 2024

F&I tip: CarShield case a reminder to make sure customers understand service contracts

There’s a lesson for dealerships in the $10 million CarShield settlement with the Federal Trade...

20August 2024

Service tip: Use each customer’s data during phone calls to ensure meaningful engagement

Service-to-sales phone calls are a crucial touchpoint in any dealership’s customer engagement strategy, says Kurt...

20August 2024

2 FTC commissioners call dealership discrimination claim by agency an overreach

The Coulter Motor Co. case saw further debate among the Federal Trade Commission over the...

20August 2024

BMW recalls more than 720,000 vehicles over short circuit concern, NHTSA says

BMW is recalling more than 720,000 vehicles over a short circuit concern....

20August 2024

Donald Trump says he may end EV tax credit; Elon Musk considered for advisory role

Asked if he would consider naming Elon Musk to an advisory role or cabinet job,...

20August 2024

Salesforce is betting more personalized connected cars will make money

Salesforce’s investment in a new connected car application signals the company’s confidence in the promise...

20August 2024

Mazda incentives soar, putting pressure on profits, upmarket move

Spiraling incentives nearly wiped out Mazda’s operating profit in the latest quarter, as the company...

20August 2024

EU approves biggest grant yet under Chips Act for TSMC-led Germany plant

The ESMC plant will produce chips that are used in the automotive industry as the...

20August 2024

EU to cut extra tariff on Tesla to 9% as China EV probe advances

For Tesla the reduced 9 percent tariff is welcome news because it is lower than...

20August 2024

Mercedes S-Class production reduced to one shift on slow demand

Sales of the upper-premium sedan have plunged in China, the U.S. and Europe as demand...

20August 2024

Battery maker Northvolt to shift R&D from California to Sweden

Northvolt acquired the California battery technology company Cuberg in 2021 and now employs over 200...

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